Return and Refund Policy

At Savor & Smoke, we want you to be happy with your order. If there is a problem with your order, please contact us as soon as possible at info@savorandsmoke.nl.

Right of withdrawal

For purchases made through our online store, consumers generally have the legal right to withdraw from the purchase within 14 calendar days after receiving the order, without giving a reason.

If you exercise your right of withdrawal, you must notify us within the applicable withdrawal period. You then have a further 14 days to return the products.

The products must be returned in their original condition and, where applicable, with the original packaging and seals intact.

Food products and opened bottles

Because our products are food products, opened or unsealed bottles of hot sauce cannot be returned where the applicable statutory exception for sealed goods applies.

For food products that are sealed for health or hygiene reasons, the right of withdrawal may expire when the seal is broken.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us at info@savorandsmoke.nl as soon as possible and provide your order number and, where possible, photographs of the product and packaging.

We will assess the issue and, where appropriate, offer a replacement, repair where applicable, or refund in accordance with your statutory consumer rights.

Your statutory legal guarantee is not affected by this policy.

Return shipping

If you return a product under the statutory right of withdrawal, you are responsible for the direct cost of returning the product, unless the product is defective, damaged, incorrect, or we have agreed otherwise.

We will clearly inform you of any applicable return costs before the purchase.

Refunds

Once a valid withdrawal has been received and the returned product has been received, or you have provided evidence that you have returned it, we will refund the applicable purchase amount without undue delay and within the statutory period.

The refund will normally be made using the same payment method used for the original transaction.

For a valid withdrawal, the original standard delivery costs must also be refunded. If you selected a more expensive delivery option than our cheapest standard delivery method, the additional cost does not have to be refunded.

Business customers

The statutory 14-day consumer withdrawal period does not apply to purchases made by businesses or other professional customers (B2B), unless otherwise agreed in writing.

Contact

Savor & Smoke
Email: info@savorandsmoke.nl